Ty Cerrig, Tylwch Road, Llanidloes, Powys, SY18 6JJ, Wales, UK Tel:44(0)1686 412736 Fax:44(0)1686 413420
About Us
Dogstuff.co.uk Limited are completely dedicated to supplying your dog's training and social needs. We treat our dogs like part of the family and enjoy training them and playing with them. Our catalogue contains lots of things to help you do the same whether for competition, work or just for fun. If you have any suggestions or comments please email us at sales@dogstuff.co.uk.
Our Contact details:
Dogstuff.co.uk Limited
Ty Cerrig, Tylwch Road, Llanidloes, Powys, SY18 6JJ, United Kingdom
Phone: 44 (0) 1686 412736
Fax: 44 (0)1686 413420
Email: sales@dogstuff.co.uk
VAT Number:VAT Registration Number 713 4159 56
Making A Purchase
Please browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction your own currency.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Delivery Charges
The carriage charges given are based on Royal Mail Letterpost for small items and Parcelforce Standard Zone 1 rate for larger parcels.
For Non UK Orders up to 2kg in weight, we use Royal Mail "Small Packet" Airmail. Due to instances of loss with overseas deliveries, the Carriage includes "International Signed For" and Compensation for Loss.
For heavier parcels, we will advise you of the carriage cost separately after you have placed your order, but before despatch.
If the customer has selected an incorrect carriage charge, we reserve the right to adjust to the price to the correct amount.
KUDOS products are delivered directly at a cost of £7 + VAT. Please place a separate order with us for KUDOS products.
MIDWEST products are delivered directly at a cost of £7 + VAT. Please place a separate order with us for MIDWESTproducts.
NEWDOG Whelping products are delivery directly at a cost of £8 + VAT. Please place a separate order with us for WHELPING products.
Alternatively we may at our option choose a separate method of carriage but the carriage charge will be limited to that which you have authorised when placing your order.
For deliveries outside Zone 1 (England, Wales and Parts of Southern Scotland), we reserve the right to charge extra carriage, but before doing so we will email the extra charge for your approval and will not process your credit card payment until we have received your approval by email, fax or letter.
You will receive an order confirmation as soon as possible after your order has been accepted.
Delivery Schedule
Small items are despatched by post generally in 48 hours after receipt of order.
Larger items are despatched by carrier generally in 48 hours from receipt of order
Unless a stock item, leads and collars are specially hand made and will generally be despatched in 21 days.
Back Orders
If your item is not in stock, we will back order for you. At our option we will deliver a part order with the back ordered items to follow.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
In the event of items becoming damaged or lost in transit, please email the details and we will arrange a replacement or, if you wish, credit your credit card with the appropriate amount.
Any terms offered on this site do not affect consumers' statutory rights. Any contract offered on this site is subject to UK law only.
Read Conditions Sale
Reaching Us
If you need to reach us, please email us on sales@dogstuff.co.uk, alternatively, you can call on 01686 412736 (International +44 <phone without first zero>) or fax us on01686 413420 or write to us at
Dogstuff.Co.Uk. Ltd. Ty Cerrig, Tylwch Road, Llanidloes, Powys, SY18 6JJ, Wales, UK
Customer Service:
If you wish to contact us for any reason concerning your purchase, please ring 44 (0) 1686 627158 between the hours of 0830 to 1730 Monday to Friday. Calls are charged at the standard rate.
Complaints:
We trust that you will not often have reason to complain about our products and services but if you do then we shall endeavour to process your complaint in a manner which in fair, confidential and effective.
If you wish to complain we would request that you do so by email as this is the most speedy way to document and respond to you. We will respond to your complaint within 5 working days.
Privacy Policy
Dogstuff.co.uk Limited do not disclose buyers' information to third parties without your permission. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
For full details of our privacy policy please use the link.
Read Privacy Policy in Conditions of Sale
Returns Policy
Generally, The Consumer Credit (Distance Selling) Regulations 2000 give you the right to return goods for up to 7 working days after you have received them without giving a reason. Goods made to your requirements such as leather collars cannot automatically be returned for credit or exchange unless faulty.
Read Returns Policy in Conditions of Sale
Remittance Terms
Cheque with order, Visa Credit, Mastercard, Maestro UK, Visa Debit, JCB, Amex
